What we collect
When you contact Wren & Willow through a tour, waitlist, or portal-access request, we collect the details you provide, which may include your name, email address, phone number, your child’s age or classroom, and notes you choose to share.
We also receive basic site analytics and use cookies or similar browser technologies needed to operate and understand the website.
How we use information
We use inquiry details to reply to your questions, schedule tours, manage our waitlist, and verify enrollment for portal access. We use basic analytics to understand site usage and improve the experience.
Children’s information
This website is intended for parents and guardians, not children. Daily Notes and classroom photos are shared only with the authorized family for that child. We do not post identifiable photos of children publicly without written consent from the child’s authorized parent or guardian.
Retention and security
We keep inquiry information for as long as it is useful for responding, coordinating care, and maintaining appropriate business records. We use reasonable administrative and technical safeguards, but no website or transmission can be guaranteed completely secure.
Your choices
You may ask us to access, correct, or delete personal information you submitted, subject to records we must retain by law or for legitimate business purposes. Contact us by phone or use the Plan a visit form, and identify the information and request clearly.
Changes to this policy
We may update this policy as our practices or requirements change. The effective date above indicates when this version took effect.
Contact
Questions about privacy? Call (828) 555-0142 or use our Plan a visit form.